Service and Repair
Please use the Service Form to the right to requestion a RMA number for any
Service or Repair issues you may be experiencing. If this is an emergency or if
you require immediate assistance, you can also contact us by phone at (631) 584
- 6688 ext. 111, M-F, between the hours of 9:30am - 4:30pm EST.
Product Training
For questions on the operation of your Goldway or Lutech product, please feel
free to call us at (631) 584 - 6688 or you may use the Contact Form on the
Contact Us Page. If you do not require immediate assistance, you may also
contact us by email at info@goldwayus.com. Someone will get back to you within
24 hours, excluding weekends and holidays.
Warranty Policy:
Typically, your Goldway product comes with a warranty of 1 year from the time of
purchase. This covers both repair and parts for the main unit. The accessories
that come with the unit has a 6 month warranty. The customer is responsible for
the shipping fee when sending in the product or accessory for repair. If the
item is under warranty and is indeed defective, then it will be repaired or
replaced and shipped back free of charge. If the item is not under warranty or
is not defective, then the customer will be responsible for both parts and
repair costs as well as the shipping charge to ship the item back to the
customer once repairs have been completed.
The warranty does not apply if the product:
• Has been damaged from improper operation or misuse.
• Has been damaged because of improper connection to other equipment.
• Has been damaged physically, whether by accident or not.
• Has been damaged because of storage under inappropriate conditions.
• Has been modified without the written authorization of Goldway.
• Has had the serial number removed or defaced.
Damage during shipping:
Please note that Goldway is not responsible for any damages the unit incurs
while being shipped in for repair. The customer needs to make sure that the
product is packed safely and securely when shipping. Any damage claims must be
made to the courier by the customer.